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HR CENTER OF EXCELLENCE (COE): FROM UNDERSTANDING TO DESIGN
TRAINING SCHEDULE
About the Course
This professional course introduces the concept of the Center of Excellence (CoE) and its strategic role within modern HR operating models. Participants will explore the philosophy, design principles, governance mechanisms, and implementation roadmap of effective HR CoEs that enhance organizational agility, strategic alignment, service quality, and HR performance.
Through a combination of conceptual learning, benchmarking, practical workshops, diagnostic tools, and real-world case studies, this program enables participants to bridge theory and practice in designing and implementing high-impact HR Centers of Excellence.
Objectives
By the end of this course, participants will be able to:
- Understand the philosophy, mission, and value proposition of CoEs within HR architecture.
- Analyze modern HR operating models and identify the role of CoEs.
- Evaluate organizational readiness for establishing a CoE.
- Design CoE structures, governance models, roles, and workflows.
- Define required competencies and capabilities for CoE teams.
- Develop KPIs and performance measurement systems for CoEs.
- Build an implementation roadmap for launching or redesigning a CoE.
- Learn from successful and unsuccessful CoE case studies.
Course Outline
Module 1: Foundations & Operating Models
- Introduction and Core Concepts of CoE
- Evolution of HR Delivery Models
- HR Operating Models and the Role of CoE
- CoE Value Proposition
- Shared Services, HRBP, and CoE Integration
- Readiness Assessment
- Workshop: Diagnosing Your Current HR Model
Module 2: Structure, Roles, and Capabilities
- CoE Structure and Core Components
- Governance and Decision Rights
- Roles, Responsibilities, and Competencies
- Capability Building for CoE Teams
- Process Design and Service Catalogs
- Stakeholder Management
- KPIs and Performance Measurement
- Workshop: Designing Your CoE Blueprint
Module 3: Implementation, Case Studies & Final Project
- Building the CoE Business Case
- Implementation Roadmap and Change Management
- Common Challenges and Risk Mitigation
- Technology Enablement and Digital HR Support
- Case Studies and Industry Expert Insights
- Practical Workshop
- Final Project: Drafting an HR CoE Design for Your Organization
Course Duration: Total 7.5 Hours
3 Sessions – 150 Minutes Each
Who Should Attend
This course is ideal for:
- HR Managers and Specialists
- HR Business Partners (HRBPs)
- Organizational Development Experts
- Learning & Development Managers
- Compensation & Talent Professionals
- HR Consultants and Transformation Leaders
- Internal Change Agents and Project Managers
Admission Requirements
- Minimum 2 years of professional experience in HR or Organizational Development
- Familiarity with English HR terminology
- Academic background in HRM, Organizational Behavior, Management, or related fields
- Motivation to participate in practical workshops and design exercises
Teaching Methodology
- Interactive Lectures
- Practical Workshops
- Group Discussions
- Benchmark Reviews
- Case Studies
- Templates & Diagnostic Tools
- Final Applied Project
Assessment & Certification
Participants who complete the course requirements will receive a Certificate of Completion. Assessment is based on participation, workshop engagement, and final project submission.
About the Instructor
Alireza Ghezel
HR Practitioner, PhD, SPHRi, GTML, CIPD Level 7, PCC
Researcher and practitioner in Human Resources, Organizational Behavior, Leadership Development, and HR Transformation with extensive experience in talent management, coaching, organizational development, and strategic HR systems design.
